Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Browse our collections, select your desired pieces and sizes, and add them to your cart. Proceed to checkout, where you can enter your shipping details and complete your purchase securely.
We accept a wide range of secure payment options, including major credit/debit cards (Visa, MasterCard, Amex), Net Banking, UPI, and other popular digital wallets for your convenience.
Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to track your package’s journey directly.
Delivery times vary based on your location and the product availability. For ready-to-wear items, domestic orders typically arrive within 5-7 business days. Custom or personalized orders will have estimated delivery times provided during your consultation.
Yes, Lamriz proudly offers international shipping to many countries worldwide. Please refer to our Shipping Policy for specific details on destinations, charges, and transit times.
In the rare event that your order arrives damaged or is not what you ordered, please contact our customer support within 48 hours of delivery with photographic evidence. We will promptly assist you with a resolution.
Order modifications or cancellations are generally only possible within a short window after placement. Please contact us immediately if you need to make changes, and we will do our best to accommodate your request.
Shipping charges may apply depending on your order value and delivery location. All applicable shipping fees will be clearly displayed during the checkout process before you finalize your purchase.
If you need to swap an item
Returns and Exchanges
We strive for your complete satisfaction. You can return or exchange items within a specified period from the date of delivery, provided they meet our return conditions. Please refer to our detailed Returns & Refunds Policy page for full terms.
Most ready-to-wear items can be returned or exchanged within 7 days of delivery. For specific product categories, kindly check the individual product page or our detailed policy.
Items must be returned in their original condition – unworn, unwashed, unaltered, and with all original tags, labels, and packaging intact. We reserve the right to refuse returns that do not meet these criteria.
To initiate a return or exchange, please visit our Returns Portal (if you have one) or contact our customer support team via the “Contact Us” page, providing your order number and reason for return/exchange.
Due to the unique and bespoke nature of our personalized and custom-made garments, these items are non-returnable and non-exchangeable unless there is a manufacturing defect or damage. We ensure meticulous quality checks before dispatch.
Customers are generally responsible for the return shipping costs, unless the return is due to a defect or an error on our part. Specific details are outlined in our Returns & Refunds Policy.
Once your returned item is received and inspected, refunds are typically processed within 5-7 business days. Exchanges will be processed and dispatched after the returned item is accepted, and stock availability is confirmed.
Items purchased during sales, promotions, or at a discounted price are generally considered final sale and may not be eligible for return or exchange. Please check the product description and our policy carefully before purchasing sale items.