Lamriz webstore Policy

Lamriz  Webstore wants every customer to be a happy, satisfied and returning customer.

Applicability :

Lamriz shopping sale is applicable only in India.

Replacement-Terms & Conditions

If the customer receives any defective/mismatch product, within 24 hours of the receipt, the customer can contact the Customer Service for further proceedings.

The customer shall register the complaint/defect of the product within 24 hours from the receipt of the product, through email or by calling the Lamriz Webstore customer number(7 am-9 pm), for getting complaint registration number.

After getting confirmation from the customer care, the products should be returned in the original condition with the registered complaint number which has provided by the company. The product should be returned with:

A. Original packaging and accessories. The product must be in original condition.

B. Original serial number.

C. Original package with the price tags, labels, freebies and accessories and along  with the original Invoice.

D. Products which were sold as combos/sets, has to be returned as such.

The return policies are not applicable under the following conditions:

  • Change of mind after the product despatched by the company
  • Incidental damage due to malfunctioning/misuse of the product.
  • Physical damage of the product by the customer
  • Any damage/defect which are not covered under the manufacturer’s warranty.
  • If the returned product is incomplete, damaged or scratched by the customer, it will not be replaced in any manner.
  • If the customer returned a product without the complaint registration number, then the LuLuWebstore shall not be liable to accept the product under any circumstances.
  • In case of any replacement, the company will not be liable for any sort of compensation whatsoever to the customer.

Delivery Policy

A. All orders are subject to the availability of the product.

B. An estimated delivery time will be provided to the customer once the order is placed. An email confirmation/notification will be sent to the customer.

C. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery and the items ordered. Delivery will be made within 7 working days after the payment is processed.

Events Out of Our Control

The company shall not be liable or responsible for any failure or delay in performance of the obligations, due to any unforeseen events or force majeure. This events includes any act, non-happening, omission, commission or accident beyond our reasonable control and includes in particular (without limitation) the following:

  1. Strikes, harthal, lock-outs or other industrial unrest.
  2. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
  3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster calamities.
  4. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport conveyance.
  5. Impossibility of the use of public or private telecommunications networks.
  6. The acts, decrees, legislation, regulations or restrictions by the government/court.

Cancellation of order by Lamriz Webstore

  1. Product No Longer Available Or Temporarily Out Of Stock
  2. Limitations On Quantities Available For Purchase
  3. Inaccuracies Or Mistakes In Product Or Pricing Or Promotion Information
  4. Problems/defects Identified By Our Credit And Fraud Detection Department
  5. Inaccurate Or vague Address.
  6. Non-Serviceable Locations


  1. The Customer has to agree to provide correct and accurate credit/ debit card details to the approved payment gateway for availing Services on the Website. The customer shall not use the credit/ debit card which is not lawfully owned by the customer, i.e. in any transaction, the customer must use his/her own credit/ debit card. The information provided by the customer will not be utilized or shared with any third party unless required in relation to fraud verifications or by law, regulation or court order. The customer will be solely responsible for the security and confidentiality of their credit/ debit card details. Lamriz  Web store expressly disclaims all liabilities that may arise as a consequence of any unauthorized use of your credit/ debit card.
  2. Lamriz  Web-store shall not be liable for; whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any transaction.

Governing Law

The customer agrees that all claims, differences and disputes arising under or in connection with or in relation hereto the Website, the Terms of Use or any transactions entered into on or through the Website or the relationship between the customer and the company shall be subject to the exclusive jurisdiction of the courts/Forum at Ernakulam, Kerala state and the customer hereby accede to and accept the jurisdiction of such courts/forum.